Privacy policy
Thank you for visiting our website. This privacy policy tells you how we use personal information collected at this site. Please read this privacy policy before using the site or submitting any personal information. By using the site, you are accepting the practices described in this privacy policy. These practices may be changed, but any changes will be posted and changes will only apply to activities and information on a going forward, not retroactive basis. You are encouraged to review the privacy policy whenever you visit the site to make sure that you understand how any personal information you provide will be used.
Note, the privacy practices set forth in this privacy policy are for this website only. If you link to other websites, please review the privacy policies posted at those sites.
Information You to Provide Us
We collect personal information, such as names, postal addresses, email addresses, phone, prescriptions (when required), etc., when voluntarily submitted by our visitors. The information you provide is used to fulfill your specific request – (e.g., provide you with information you request, process and fulfill your orders, etc.). This information is only used to fulfill your specific request, unless you give us permission to use it in another manner, for example, to add you to one of our mailing lists.
Information We Collect From You Automatically
The Site may use cookie and tracking technology depending on the features offered. A cookie is a small file or piece of data sent from a website and stored on the hard drive of your computer or mobile device. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology; however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.
Some web browsers permit you to broadcast a signal to websites and online services indicating a preference that they “do not track” your online activities. At this time, we do not honor such signals, but we currently do not use automated data collection technologies to collect information about your online activities over time and across third-party websites or other online services (behavior advertising).
Information from Children Under the Age of 16
Our website and application are not intended for children under 16 years of age. No one under age 16 may provide any information to or through the website or application. We do not knowingly collect personal information from children under 16. If you are under 16, do not use or provide any information on our website or in our applications on or through any of their features, including your name, address telephone number, email address, or any screen name or user name you may use, If we learn we have collected or received personal information from a child under 16 without verification of parental consent, we will delete that information. If you believe we might have any information from a child under 16, please contact us at info@thesleepinstitute.ca or 1-403-879-8263.
Sharing Personal Information with Third Parties
We may share and/or disclose personal information that we collect or you or you provide as described in this privacy policy:
- To affiliates, contractors, service providers, and other third parties we use to support our business. The services provided by these organizations include providing IT and infrastructure support services, and ordering marketing, and payment processing services.
- To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by Company about our website users are among the assets transferred.
- To fulfill the purpose for which you provide it;
- For any other purpose disclosed by us when you provide the information; and
- With your consent.
We May Also Disclose Your Personal Information
- To comply with any court order, law, or legal process, including to respond to any government or regulatory request;
- To enforce and apply our Terms of Use and other agreements, including for billing and collection purposes; and
- If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of Company, our customers, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.
Security
We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use alteration, and disclosure. The safety and security of your information also depend on you. Where you have chosen a password for the use of our Website or Application, you are responsible for keeping this password confidential. We ask you not to share your password with anyone. Unfortunately, the transmission of information via the website, email and/or any digital communication channels is not completely secure. Although, we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our website, email and/or any digital communication channels. Any transmission of personal information is at your own risk. We are not responsible for the circumvention of any privacy settings or security measures contained on the Website or in your operating system.
Advertising
We use third-party vendors such as Google’s AdWords Remarketing Ads as an advertising tool to remind, invite, and notify past and/or current patrons of our site of our services and supplies offered on our site, www.thesleepsinstitute.ca. Our goal is to be as efficient and accessible as possible to consumers searching for the best possible value for CPAP, APAP, masks, and all respiratory equipment and supplies. If a visitor to our site has frequently searched the web for items or services similar to the services and products The Sleep Institute Ltd. offers a re-marketing ad may appear on a site the visitor is browsing. Therefore, these third-party vendors will often advertise via search engine results in the form of paid and unpaid ads to any audience that has an interest in similar services, equipment, and supplies we offer on our site. The Sleep Insitute Ltd. currently uses third-party vendors such as Google Adwords, Facebook Ads and other vendors for online advertising. We also use Social Media outlets Facebook, Pinterest, Instagram, and others as necessary. These third-party vendors will often use cookies to determine the consumer interests and streamline the remarketing ads relevant to the consumer’s past searches and sites visited such as www.thesleepinstitute.ca. The Sleep Institute Ltd. may compensate some of these third-party vendors to advertise.
To learn more about interest-based advertisements and your opt-out rights and options, visit the Digital Advertising Alliance and the Network Advertising Initiative websites (www.aboutads.info and www.networkadtervising.org). Please note that if you choose to opt-out, you will continue to see ads, but they will not be based on your online activity. We do not control third parties’ collection or use of your information to serve interest-based advertising. However, these third parties may provide you with ways to choose not to have your information collected or used in this way. You can also opt-out of receiving targeted as from members of the NAI on its website.
Reviews and Feedback
By using, downloading, or accessing this site and leaving a review and reading a review, you (“User”, “you” or “your”) acknowledge that you - have read, understood, and accepted the terms of this Privacy Policy; and are at least eighteen (18) years old. Every individual shares any information with The Sleep Institute Ltd. at its sole discretion. The Sleep Institute Ltd. makes no request for an individual to share or submit any information to The Sleep Institute Ltd. is under no duty and obligation to receive and disclose or share personal data and information of any individual, including medical information and protected health information.
By leaving a review, you hereby give The Sleep Institute Ltd. and its Affiliate entities the absolute right and unrestricted permission to use, modify, delete, disregard, restrict, and/or exploit your written statements, representations, and opinion anywhere and in perpetuity, in ant means and media (whether now known or hereinafter devised), for such purposes and with such frequency as The Sleep Institute Ltd. may, in its sole discretion, determine, subject to and in accordance with applicable law (including the Health Insurance Portability and Accountability Act (‘HIPAA”) as applicable). Affiliate” means, with respect to any entity, any other entity directly or indirectly controlling, controlled by, or under common control with such entity; and the term “control” (including, with correlative meaning, the terms "controlling" and "controlled by" means, with respect to any entity, the possession, directly or indirectly, of the power to direct the management and policies of such entity, through the ownership of voting securities or otherwise.
You further acknowledge that the information you share shall constitute the sole property of The Sleep Institute Ltd.. This permission shall extend to The Sleep Institute Ltd., its parents, affiliates, directors, officers, employees, representatives, agents and all persons acting under their permission or authority. You further hereby are sharing information and posting a review without any compensation, residuals or reimbursement to you. You hereby waive any right to inspect or approve the finished product of the review or any advertising copy or other printed matter, text, or formatting that may result or be used in conjunction therewith, or to the eventual use to which it may be applied. You hereby agree to indemnify, release, discharge and agree to hold harmless The Sleep Institute Ltd. from and against any liability which may arise as a result of the rendering and use of the information you are sharing.
For visitors reviewing the information provided by any third-party review on this website, the information, content, and material set forth in reviews on this page are for opinion purposes only and are the opinions of third parties that are not affiliated with The Sleep Institute Ltd. and are not intended to be views or positions of The Sleep Institute Ltd.. Any such reviews are not intended to be relied upon, serve as any substitute for consultation, advice, or encouragement to proceed with any product for medical purposes or alternative purposes. In no event shall The Sleep Institute Ltd. be liable for any loss or damage whatsoever, including without limitation any direct, indirect, special, incidental, punitive, or consequential loss or damage, arising from or out of or in connection with any matter arising out of or in connection with any such reliance on any independent and unaffiliated review posted on this website. The Sleep Institute Ltd. makes no representation or warranty as to the reliability, accuracy, timeliness, usefulness, adequacy or suitability of the information regarding any such review and posting.
Newsletters
We often send a newsletter to consumers who wish to receive updates on current promotions or newsworthy articles related to sleep disorders. You may opt out of the newsletter at any time. If at any time a consumer wishes to opt-out of our newsletters they may do so by either contacting us directly via phone, email or chat. We will immediately remove the email address from our newsletter database. Please contact info@thesleepinstitute.ca or 1-403-879-8263.
Credit Cards
We protect your credit card information in accordance with applicable laws and industry standards. We take precautions to make sure that credit card data is not mishandled, taken off-site, or given to inappropriate companies or individuals. Credit card information is stored in the Shopify system, which has layers of both physical and logical security to protect that database. Thes security standards set forth by the major credit card companies are established to ensure safe, confident, and reliable communication standards as well as physical procedures and policies for handling credit card information, fraud investigations, and normal transactions.
Email Addresses
Email Addresses are bought or sold via our site or our data management system. Your email address is primarily used to communicate the status of your order. We may use your email address to send promotional information and keep you informed of changes to our website. These emails can easily be unsubscribed by clicking the appropriate link within the footer of the emails.
Your Rights Regarding Your Information and Accessing and Correcting Your Information
You can review and change your personal information by contacting us through the Contact Information below. You can notify us of any changes or errors in any personal information we have about you to ensure that t is complete, accurate, and as current as possible or to delete your account. We cannot delete your personal information except by also deleting your account with us. We may also not be able to accommodate your request if we believe it would violate any law or legal requirement or cause the information to be incorrect.
Mobile Terms of Service
Last updated: Nov. 26, 2023
The The Sleep Institute mobile message service (the "Service") is operated by The Sleep Institute (“The Sleep Institute”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.
By consenting to The Sleep Institute’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of The Sleep Institute through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).
You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with The Sleep Institute. Your participation in this program is completely voluntary.
We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.
You may opt-out of the Service at any time. Text the single keyword command STOP to +18559797280 or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other The Sleep Institute mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.
For Service support or assistance, text HELP to +18559797280 or email reception@thesleepinstitute.ca.
We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.
The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.
To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.
We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.
Questions, Comments, Concerns?
Please feel free to contact us at any time with your questions or concerns. We are available via email at info@thesleepinstitute.ca or via telephone at 1-403-879-8263.