Shipping policy

When will my order be shipped?

Most orders placed before 5 pm MDT, Monday through Friday will be shipped within 1-3 business days. Customers. We make every effort to ship our packages as soon as the order and prescription are received, but certain items may take longer. You will be notified as soon as your order ships via email. We will include any tracking information available.

To help expedite your order shipment, please be sure to promptly send in any required prescriptions for purchased CPAP or APAP machines. These will be necessary to process and ship your order.

Please note: Your package will be shipped from our warehouse in Canada. Because of this, shipment times can vary depending on where you live. It generally only takes a few days for the package to reach most parts of Canada. 

Questions, Comments, Concerns?

Please feel free to contact us at any time with your questions or concerns. We are available via email at info@thesleepinstitute.ca or via telephone at 1-403-879-8263.